My refund and returns policy lasts 30 days from date of invoice. To be eligible for a return, your item must be in the original condition and be in its original packaging.
- I only replace items if they are defective or damaged.
- If you need to exchange it for the same item, please contact me first ensure it meets the conditions.
- Refunds will be for the purchase price of item only. Shipping costs are nonrefundable.
Goods exempt from being returned.
- Downloadable Digital (ebook / software)
- Used promotional materials: Mugs, pens, etc.
- Only regular priced items may be refunded. Sale items cannot be refunded.
Partial or Full Refunds
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
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Goods exempt from being returned.
- Downloadable Digital (ebook / software)
To issue a refund:
- To complete your return, I require a receipt or proof of purchase.
- Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact me.
Returns
- Customer is responsible for shipping return items.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact me for questions related to refunds and returns.